Operational centre for Hatlapa
Hatlapa’s new facility in Bournemouth, UK, is Hatlapa’s group centre for all spare parts and service activity as well as a regional sales and service centre for the company’s range of deck machinery and steering gear.
However the most important aspect could be the way it has helped the whole group’s coordination.
Managing director Nick White explains: “This move to new premises has allowed us to carry out a radical review of our business processes, building on things such as our previous implementation of a paperless office aimed at ensuring smoother communication within our company and importantly with our customers. We have also invested in additional machinery to further develop our fleet support activities.”
Communication processes with the German headquarters have been changed radically. The Bournemouth office is now directly connected to all the group’s IT systems, which allows UK staff immediate access to stock levels and delivery schedules and the company is actively working to develop e-commerce capabilities.
The new UK office is also home to the marketing department for the Hatlapa group worldwide.
