Rolls-Royce expands its digital services
Rolls-Royce Power Systems is strengthening its activities to expand its digital services for its customers and will double its digital solutions team in size to 80 members by the end of 2018.
The new digital solutions division and the new MTU Customer Care Centers, which have been in place since early 2018 in Singapore, Friedrichshafen, Germany and Michigan, US, are part of the current drive by Rolls-Royce Power Systems to transform its global customer service.
“With our service and digital strategy, we intend to deliver an exceptionally high customer-focused improvement in both our services and our products,” said Andreas Schell, CEO of Rolls-Royce Power Systems.
As part of the expansion of its digital services, the new digital solutions division is launching MTU Go! Act and MTU Go! Manage, digital tools which are already being tested in a number of vessels.
Connecting up the systems via data loggers will enable both MTU experts and customers to monitor the engines remotely, schedule maintenance work and determine the availability of spare parts, analyse operating data and derive what action is to be recommended to improve the use and operation of products.
The Italian lakes ferry service Navigazione Laghi has already had positive experience with the new digital tools from MTU.
With a total of 97 boats providing services on Lake Garda, Lake Como and Lake Maggiore, Navigazione Laghi operates the largest fleet on Italian inland waterways and has around 100 MTU engines in service.
The digital tools have enabled access to all the data relating to consumption and the engine’s operating status near to real-time and has allowed analysis for preventive maintenance and troubleshooting purposes.
Personnel from MTU Italia are called out to support the ferry service as soon as information is reported by the smartphone app preventing downtime.
By Anne-Marie Causer
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