Tug Training & Consultancy acquires ISO certification
Tug Training & Consultancy (TTC) has been approved by Lloyd’s Register Quality Assurance to ISO 9001:2015 standards further endorsing the Rotterdam-based establishment’s services to the training of tug masters.
The scope of the approval is TTC’s core business activity of providing nautical training and consultancy and although the original approval was officially dated earlier in 2018, the occasion of ITS 2018 in Marseille was chosen for the handing over of the certificate.
TTC was awarded the ISO certificate of approval because it has proven to meet the required standard which involved delivery of high-quality training sessions and nautical consultancy making use of outstanding and experienced trainers and consultants, TTC stating it is dedicated to the setting of new standards for nautical training adding that its “demanding customers” only want the best. This meant it essential to constantly demonstrate both the products and service levels provided exceed the expectations of those clients.
According to the lead auditor, TTC “has shown to have an enormous drive and ambition to be the best and has her quality processes and procedures in place”.
Anyone visiting industry exhibitions including Europort, ITS and Tugnology will have noticed companies offering specialist training aimed at the operation of modern shiphandling tugs. Such specialist and bespoke training provisions have come a long way since historical practices of handing down knowledge from one generation to the next. The value of such ‘in-house’ shared experience cannot be underestimated but comes with the risk of unrecognised bad habits also being passed on along with the safety and economic benefits from modern technology being overlooked.
As shiphandling tugs get more powerful in ever-smaller hulls with high-tech propulsion systems and practices, the requirement for professional training is more essential than ever. TTC’s training aims to make the industry safer, more reliable and more profitable while at the same time increasing tug master’s skill levels. The aims also include optimising port infrastructure along with the enabling of masters of other vessel types and pilots in gaining a better understanding of operating with tugs, pilots in particular being an important link in the chain that is the completion of safe shiphandling acts. Over 300 captains and chief officers have been trained so far by TTC.
By Peter Barker
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