New Service from RHG
The Radio Holland Group (RHG), with branch offices located along the major shipping routes, and specialising in the supply, installation and service of maritime electronics, is rolling out a new service information system over all of its branches, managed by their Global Service House.
This enables the RHG branch offices to provide ship owners with information on the service history of equipment on board their vessels like:
.Number of calls (per port) .First time right ratio's, .Problems and solutions per equipment, .Warranty, .Preventive maintenance actions, etc.
Besides delivering service information, the new system supports a process whereby a service call for any port of the world, will be automatically processed, transferred and picked up by Radio Holland branch-offices executing or managing service in a specific area and its related port(s).
Within these designated areas the Radio Holland branch-office will be the single point of contact for execution, or further distribution of the service request to service partners for preparation, execution and eventual reporting of the service call.
MJ Information No: 21321
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