In the highly demanding maritime industry, where downtime can translate into significant operational costs, after-sales service has become just as important as the quality of the equipment itself. Among the companies leading the way in this area is DMT Marine Equipment, a well-established player in the sector with a proven record of equipping more than 3,500 vessels worldwide.
The company, known for designing, producing, and testing a wide range of customized deck equipment—from winches and deck fittings to diving, offshore, fishing, and dredging systems—has built its reputation not only on engineering expertise but also on a comprehensive approach to customer support.
Comprehensive Lifecycle Support
What sets DMT apart is its commitment to supporting clients throughout the entire lifecycle of its products.
The company’s after-sales services are designed to ensure that vessels remain operational at the lowest possible cost, covering everything from spare parts supply and repairs to full maintenance programs.
Its team of skilled professionals brings together expertise in hydraulics, mechanics, electrics, and software, making DMT a reliable partner for shipowners and operators who need multi-disciplinary service capabilities.
24/7 Assistance and Remote Support
Maritime operations run around the clock, and so does DMT’s after-sales support. The company offers 24/7, year-round service, with an impressive average response time of just nine hours per day.
In addition to on-site interventions, DMT provides remote assistance through a predictive maintenance application. This system allows data collected from onboard equipment to be transmitted to the company’s DMT Cloud server, enabling experts to monitor performance, identify potential issues, and provide real-time solutions. The benefits are clear: reduced downtime, fewer service trips, and lower operational costs.
Training and Preventive Maintenance
Recognizing that the human factor is crucial in maritime operations, DMT also provides operational training for crews and maintenance personnel. These programs prepare teams to manage equipment effectively and handle issues safely at sea.
Growth and Long-term Commitment
In addition to strengthening its after-sales services, DMT is also investing in expanding its production capabilities. By the end of this year, the company will complete the construction of a new 4,200-square-metre production plant, increasing capacity to meet the growing demand for its equipment worldwide. This expansion reflects both the company’s confidence in the future and its commitment to providing reliable solutions to the maritime industry.
By combining technical expertise, fast response times and customer-focused service, DMT Marine Equipment has established itself as a trusted partner for clients across the globe. The company’s philosophy is not only about delivering high-quality equipment but also about ensuring that this equipment continues to perform reliably under the toughest conditions.
In an industry where efficiency and reliability are paramount, DMT’s after-sales strategy reflects a clear understanding of customer needs. With its global reach, expanding facilities and dedication to quality, the company continues to set a benchmark for after-sales service in the maritime sector.
